I have a complaint. What is your complaint procedure?

We do everything we can, together with our suppliers and partners, to bring high quality products to our customers in a simple and pleasant way. Somewhere in the chain it can happen that a mistake is made.

That is why we are open to all comments, suggestions and complaints about our products and services. We will take these seriously and resolve them where necessary.

If you would like to contact us, you can do so via info@vanmorgen.com or 020- 308 33 33.

We respond quickly. Normally we will respond to your message within 24 hours, but certainly within 2 working days. Do not expect an automatically generated acknowledgement of receipt on emails. 

If you are not satisfied with the handling of your complaint, you can also submit it to the Home Shop Litigation Board (www.sgc.nl) or to the Dispute Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/)

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